Ticketing Officer

About the role

Global Explore Travels and Tours is looking for a motivated, professional and customer-focused Ticketing Officer to join its growing team. The role handles travel and ticketing enquiries and manages flight reservations, with a location in Kalopul 5, Kathmandu.

Key responsibilities

• Handle travel and ticketing enquiries professionally and efficiently.
• Manage flight ticketing and reservations using GDS systems such as Amadeus, Galileo or Sabre.
• Offer clients suitable travel, ticketing and reservation options according to their needs and preferences.
• Deliver excellent customer service and ensure high client satisfaction.
• Answer and direct phone calls courteously and professionally.
• Schedule appointments and manage calendars to support office operations.
• Sort, organise and distribute mail, documents and correspondence promptly.
• Coordinate daily administrative activities and keep office records organised.
• Supervise and support junior administrative staff.

Required profile

• Experience of 3-5 years.
• Excellent verbal and written communication skills in English.
• Strong organisational, multitasking and problem-solving abilities.
• Professional attitude with high integrity and good customer-handling skills.
• Ability to work independently and in a team, and to handle customer requirements proactively.
• Ability to perform well under pressure while keeping service quality.

Required skills

• Proficiency in GDS systems such as Amadeus, Galileo or Sabre.
• Strong knowledge of Microsoft Office, email and internet use.