Visa Team Manager

About the role

The Visa Team Manager will lead the daily operations of the Korea Visa Application Center in Lalitpur, ensuring that visa services are delivered accurately and efficiently in line with embassy guidelines. This role combines team supervision, operational oversight, and stakeholder communication to maintain high service standards.

Key responsibilities

• Supervise and coordinate the daily work of visa application staff, allocating duties and managing schedules.
• Monitor staff performance, provide training, feedback, and address operational issues.
• Oversee reception, registration, data entry, document verification, and processing of visa applications.
• Ensure completeness and accuracy of application data and supporting documents.
• Track processing timelines, identify delays, and implement corrective actions.
• Communicate with the Embassy of the Republic of Korea and relevant government authorities on operational matters.
• Prepare daily, weekly, and monthly operational reports and briefings.

Required profile

• Minimum 2 years of experience in visa processing or similar administrative environment.
• Strong attention to detail and ability to work under strict deadlines.
• Excellent communication and interpersonal skills.
• Proven leadership and team‑management capabilities.
• Ability to handle customer inquiries and resolve complaints effectively.

Required skills