Senior Ticketing Officer

About the role

OntaTrip is seeking an experienced Senior Ticketing Officer to join its dynamic travel team in Kathmandu. The role focuses on managing ticket sales, reservations, reissues, and overall ticketing operations while delivering high‑quality customer service.

Key responsibilities

• Process ticket sales, reservations, and reissues efficiently using global distribution systems.
• Maintain accurate ticketing records and ensure compliance with airline fare rules.
• Provide professional assistance to customers, handling inquiries and issues under pressure.
• Collaborate with airline partners and internal teams to resolve ticketing discrepancies.
• Continuously monitor and update reservation procedures to reflect industry changes.

Required profile

• Minimum of 3 years of professional ticketing experience.
• Strong communication and customer service abilities.
• Ability to work efficiently in a fast‑paced environment.
• Detail‑oriented with a solid understanding of airline fare structures.
• Proven capability to handle high‑volume customer interactions professionally.

Required skills

• Proficiency with Global Distribution Systems, especially Amadeus and Galileo.
• In‑depth knowledge of airline fare rules and reservation procedures.

What we offer

• Competitive salary package.
• Attractive performance incentives.
• Opportunities for professional growth within the travel industry.
• Collaborative and supportive work environment.