Customer Relationship Manager (CRM) – Kathmandu

About the role

The Customer Relationship Manager (CRM) will nurture and maintain strong relationships with existing customers, address inquiries and complaints, and support the company’s sales and collection goals. This role is focused on improving customer satisfaction, retention, and repeat business.

Key responsibilities

• Maintain professional relationships with dealers, distributors, retailers, and key clients.
• Ensure timely communication, follow‑up, and resolution of customer issues.
• Coordinate with sales, accounts, and internal teams to process orders, track deliveries, and collect payments.
• Monitor customer satisfaction, gather feedback, and prepare regular reports for management.
• Maintain an up‑to‑date customer database and generate follow‑up and complaint status reports.
• Identify customer needs, relay market feedback, and assist in developing engagement strategies.

Required profile

• Bachelor’s degree in Management, Business Administration, Marketing or a related field.
• 2–4 years of experience in customer relationship management, sales coordination or customer service.
• Experience in the textile or manufacturing industry is preferred.

Required skills