Front Office Manager
Hyatt Centric · Katmandou
Job description
About the role
The Front Office Manager will lead the daily operations of the hotel’s front office, ensuring service excellence that aligns with Hyatt International’s brand standards. Reporting to the Director of Operations, this role is pivotal in delivering a seamless guest experience across all front‑office touchpoints.
Key responsibilities
- Oversee the Front Desk, Front Service (including parking and entrance), Communications Centre, and Business Centre.
- Ensure efficient workflow, adherence to brand standards, and high guest satisfaction.
- Coordinate with housekeeping, security, and other departments to support smooth operations.
- Manage staffing schedules, training, and performance evaluations for front‑office team members.
- Handle guest complaints and resolve issues promptly and professionally.
- Prepare daily, weekly, and monthly reports for senior management.
Required profile
- University degree or diploma in Hospitality or Tourism Management.
- Minimum 2 years of experience as a Front Office Manager.
- Strong problem‑solving, administrative and interpersonal abilities.
Required skills
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Published 3 हप्ता अगाडि
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Hyatt Centric
Katmandou