Receptionist and Spa Supervisor

About the role

The Receptionist and Spa Supervisor is the first point of contact for guests at Savaraa Wellness & Spa. You will deliver a warm, elegant experience from arrival to departure while overseeing daily spa operations and supporting the administrative team.

Key responsibilities

• Welcome guests, manage check‑in/check‑out, and handle bookings, walk‑ins, and inquiries.
• Explain spa services, packages, memberships, and promotions.
• Process payments, issue receipts, and maintain accurate billing records.
• Supervise daily spa operations, coordinate therapist schedules, and ensure treatment rooms are clean and ready.
• Monitor staff punctuality, grooming, hygiene, and professional conduct.
• Track stock levels of spa products, linens, and disposables; report replenishment needs.
• Maintain daily sales, appointment, and attendance logs; prepare basic operational reports.
• Support onboarding, daily guidance of reception and therapist staff, and communicate guest preferences.
• Assist with opening/closing procedures and respond to guest questions, requests, and concerns.

Required profile

• At least 12 months of experience in front‑desk or spa operations.
• Strong communication and customer‑service skills.
• Ability to supervise staff, manage schedules, and maintain high service standards.
• Attention to detail and ability to handle confidential client information.

Required skills