Room Division Manager

About the role

The Room Division Manager leads the front office and housekeeping teams at Lumbini Green Resort, ensuring seamless daily operations and exceptional guest experiences. This full‑time, on‑site position is based in Kapilvastu Municipality and reports directly to senior management.

Key responsibilities

• Supervise reception, reservations, and room allocation processes.
• Oversee housekeeping activities, guaranteeing cleanliness and maintenance standards in rooms and public areas.
• Manage staff schedules, conduct coaching sessions, and support ongoing training.
• Handle guest inquiries, resolve complaints, and implement service procedures to boost satisfaction.
• Monitor performance metrics, prepare reports, and assist with budgeting and cost‑control for room operations.
• Collaborate with other departments such as food & beverage, maintenance, and sales to ensure coordinated service delivery.

Required profile

• Proven experience in front office or room division management within a hotel or resort.
• Strong organizational and time‑management abilities.
• Excellent communication and interpersonal skills for cross‑departmental collaboration.
• Diploma or degree in Hotel Management, Hospitality, Business Administration, or a related field is preferred.

Required skills

• Proficiency with Property Management Systems (PMS).
• Competence in standard office software, such as Microsoft Office.