Tour Executive - Distillery Tour and Visitor Experience

About the role

A distillery plant in Sanepa, Lalitpur is looking for an engaging, customer-focused Tour Executive to deliver memorable visitor experiences. The role covers guided tours, product knowledge, visitor bookings, tasting sessions and brand engagement, while keeping operational standards and visitor satisfaction high. Working hours are 9:30 AM to 5:30 PM, and the candidate reports directly to the Chief Supply Chain Officer.

Key responsibilities

• Conduct guided distillery tours on approved routes, schedules and scripts, explaining the brand's history, products, blending and bottling processes.
• Manage tour bookings received by phone and through the website, and coordinate dates and group sizes with the production team so plant operations are not disrupted.
• Develop and maintain product and bottling process knowledge with the Production, Quality Assurance and Marketing teams.
• Register and escort visitors, explain safety and hygiene requirements, and ensure compliance with routes and PPE; keep visitors away from restricted areas and protect confidential processes and equipment from unauthorized photography.
• Run guided product-tasting sessions and manage visitor activities at the experience center, including scheduling bartender training sessions at the Bar School.
• Collect visitor feedback, keep tour records, track visitor numbers and satisfaction, and recommend improvements.
• Support brand events, trade visits and other visitor engagement activities, following SOPs and representing the organization professionally.

Required profile

• Bachelor's degree in any discipline, with a science background at least up to 10+2 level.
• Previous experience in hospitality, customer service, tourism or visitor engagement is an added advantage.
• Ability to manage and guide groups of about 10-15 visitors.
• Confident, outgoing and professional with visitors and internal teams.

Required skills

• Excellent communication and storytelling skills, able to engage diverse audiences.
• Proficiency in English, Nepali and Hindi.
• Strong coordination, organizational and interpersonal skills.
• Ability to follow safety procedures and maintain accurate visitor records.