Travel Consultant

About the role

The Travel Consultant will manage flight ticket reservations, itinerary planning, and holiday package sales, ensuring a smooth travel experience for clients. This full‑time position involves handling customer inquiries through various channels and coordinating with airlines and travel partners.

Key responsibilities

• Handle domestic and international flight ticket reservations, re‑issuance, cancellations, and refunds.
• Provide customers with flight schedules, fares, routing options, and travel information.
• Prepare and issue air tickets and related travel documents accurately.
• Develop and sell holiday packages, customized tours, and travel itineraries based on customer requirements.
• Respond to customer inquiries via phone, email, social media, and in‑person.
• Offer professional consultation on destinations, travel arrangements, visa requirements, and other travel‑related services.
• Coordinate with airlines, hotels, tour operators, and other travel partners.
• Follow up on bookings, payments, confirmations, cancellations, and amendments.
• Maintain accurate records of reservations, customer details, and transactions.
• Promote travel packages and contribute to achieving sales targets.
• Build and maintain strong relationships with existing and potential clients.
• Handle customer complaints and resolve booking or travel‑related issues promptly.
• Stay updated on airline schedules, fares, travel policies, and destination information.
• Prepare sales and booking reports as required by management.