Client Account Manager

About the role

The Client Account Manager will own customer retention, renewals, and growth across the QniPay portfolio. You will be the primary point of contact, building strong relationships and ensuring customers receive ongoing value from the UK‑recognised payroll platform.

Key responsibilities

• Own customer relationships across the assigned QniPay portfolio and drive contract renewals.
• Identify and pursue account‑growth opportunities, including upselling and cross‑selling.
• Build trusted relationships with finance, payroll and business stakeholders.
• Proactively address customer concerns before they become escalations.
• Lead commercial conversations around pricing, renewals and growth.
• Monitor account health, satisfaction, renewal timelines and growth opportunities.

Required profile

• 3+ years of experience in Account Management, Customer Success or a similar client‑facing role.
• Proven track record of managing renewals and growing a book of business.
• Strong relationship‑building and communication skills with finance and payroll stakeholders.
• Ability to identify risks and opportunities proactively.

Required skills

• Experience with Microsoft Dynamics 365 Business Central.
• Familiarity with UK payroll processes (PAYE, RTI, P11D) is a plus.