Customer Care Representative

About the role

We are seeking a Customer Care Representative to handle inbound inquiries, make outbound calls to potential leads, and promote our automobile products and services. The role involves providing accurate information about service intervals, showrooms, and available services while ensuring strong follow‑up with leads.

Key responsibilities

• Make cold calls to leads regarding the purchase of automobile products and services.
• Follow up with potential customers and assist them throughout the inquiry process.
• Provide accurate information about available products, services, service intervals, and showroom locations.
• Assist customers with queries and offer appropriate solutions or guidance.
• Maintain proper records of customer interactions, leads, and follow‑ups.
• Coordinate with sales and service teams to ensure a smooth customer experience.
• Develop a basic understanding of automobile parts, products, and services to effectively assist customers.

Required profile

• Bachelor’s degree completed or in progress.
• Minimum 2 years of experience in Customer Care, Telecalling, Customer Service, or a related field.
• Basic understanding of automobile parts and services.