Front Desk Associate

About the role

The Front Desk Associate is the first point of contact for visitors and callers at InfraConsult’s office in Kathmandu. You will manage reception, handle inquiries, and support daily office operations while maintaining a professional and welcoming environment.

Key responsibilities

• Greet clients, consultants, visitors and guests courteously; maintain visitor register and guide arrivals.
• Manage incoming telephone calls, transfer calls professionally, and handle couriers, parcels and official correspondence.
• Maintain attendance records and ensure reception and meeting areas are organized and presentable.
• Provide administrative support: schedule appointments, prepare meeting rooms, take minutes, and manage digital and physical filing systems.
• Coordinate travel logistics, including flight bookings, hotel reservations, visa documentation and transportation for domestic and international guests.
• Draft professional emails, letters and routine correspondence; assist with English‑to‑Nepali translation.
• Monitor daily news and market intelligence on infrastructure sectors and prepare concise summaries for management.

Required profile

• Professional appearance and courteous demeanor.
• Strong organizational abilities and attention to detail.
• Excellent communication skills in English and Nepali.
• Positive attitude, customer‑focused mindset and willingness to learn.

Required skills