Front Desk Officer

About the role

The Front Desk Officer will be the first point of contact for students, parents, visitors and external partners at our aviation training institute. You will ensure a welcoming, professional environment while handling a wide range of administrative and customer‑service tasks.

Key responsibilities

• Welcome and assist students, parents, visitors and clients; manage the reception desk and maintain a professional atmosphere.
• Handle incoming telephone calls, emails, messages and general inquiries; direct them to the appropriate department or staff member.
• Maintain visitor records, receive and distribute correspondence, documents and packages.
• Provide information on aviation training programmes, admission procedures, course schedules, fees and institute services through in‑person visits, phone, email, WhatsApp and other channels.
• Assist prospective students with initial enquiries and connect them with counsellors or admissions officers; keep records of enquiries, visits and follow‑ups.
• Maintain attendance records, appointment schedules, registers and other front‑office documents; prepare notices, letters, forms and certificates.
• Coordinate meetings, appointments and classroom arrangements; inform students about schedule changes, holidays, examinations and institute notices.
• Support instructors and academic staff with basic administrative requirements and assist during seminars, workshops, orientations and graduation programmes.
• Handle complaints and routine concerns professionally, refer complex matters to the appropriate authority and maintain confidentiality of student and institutional information.