Front Office Associate

About the role

The Front Office Associate will be the first point of contact for guests at Hotel Dachi in Bhaktapur, ensuring a warm welcome and smooth check‑in and check‑out experience. This full‑time, on‑site position supports the hotel’s commitment to personalized hospitality and efficient service.

Key responsibilities

• Greet guests and manage the check‑in and check‑out processes.
• Handle reservations, room assignments and payment processing.
• Answer phone calls and respond to guest inquiries promptly.
• Coordinate with housekeeping and other departments to fulfil guest requests.
• Maintain an organized front‑desk area and accurate guest records.
• Provide local information, directions and assistance with any guest concerns.

Required profile

• Strong customer‑service orientation with a focus on guest satisfaction.
• Clear, courteous communication skills in English and, where applicable, local languages.
• Attention to detail, reliability and ability to multitask in a fast‑paced environment.
• Basic computer literacy and willingness to learn hotel management systems.
• Flexibility to work shifts, including weekends and holidays, and collaborate with a diverse team.

Required skills