Service Coordinator – Spare Parts

About the role

We are looking for a Service Coordinator to manage spare‑parts and after‑sales activities, ensuring engineers submit required reports, photos and parts requests, and that customers receive timely support.

Key responsibilities

• Monitor and verify that Service Engineers upload SVR reports, photos via WhatsApp, and physical parts requirements; review reports for completeness.
• Ensure engineers submit parts requirements on every machine visit and follow up with customers on quotations versus invoices.
• Review quarterly parts inventory at VOR locations together with the Parts In‑charge and generate reports.
• Drive AMC (Annual Maintenance Contract) conversion by reviewing potential leads, contacting customers and coordinating weekly reviews with engineers.
• Check and submit TADA (Travel Allowance/Daily Allowance) from Service Engineers to accounts for system entry.

Required profile

• Bachelor’s degree in Mechanical Engineering, Automobile Engineering, Business Management or related field.
• 3–5 years of experience in after‑sales service coordination, heavy or construction equipment, automotive or similar industry.
• Proven ability to manage Service Engineers, parts inventory, job allocation and monitor performance metrics such as MTTR, FTF and CSI.
• Strong customer relationship, negotiation and problem‑solving capabilities.