Business Development Officer (BPO & Call Center)

About the role

Kalash Services Pvt. Ltd., a call center in Lalitpur, Nepal offering inbound, outbound and non-voice BPO services such as data entry and social media management, is hiring a full-time on-site Business Development Officer. The role is based in Kathmandu and covers identifying and pursuing new business, building client relationships, analysing market trends and preparing financial proposals.

Key responsibilities

• Identify and target industries and clients aligned with the company's BPO services
• Generate and manage leads through outbound outreach, networking and referrals
• Own the full sales cycle from prospecting to deal closure
• Prepare proposals, SOWs and pricing with internal teams
• Build long-term client relationships and drive upsell and cross-sell
• Track sales performance, forecast revenue and share market insights with management
• Negotiate contracts and pricing agreements with clients
• Achieve monthly and quarterly sales and revenue targets
• Represent the company at meetings, networking events and industry engagements

Required profile

• Bachelor's degree in Business, Marketing or a related field
• 2-3 years of business development or sales experience in BPO or IT-enabled services
• Experience managing full sales cycles and closing deals
• Own vehicle required

Required skills

• Strong negotiation, presentation and proposal-writing skills
• Ability to work cross-functionally in a fast-paced environment
• Analytical and problem-solving abilities
• Preferred: experience with domestic and international clients and a professional network in outsourcing or customer service