Sales & Marketing Officer (BPO & Call Center)

About the role

Kalash Services, a BPO company based in Lalitpur, Nepal, provides inbound and outbound customer support solutions. It is looking for a Sales & Marketing Officer to lead the Sales function and oversee the Marketing team, driving business growth through lead generation, client acquisition, sales conversion, market development and coordinated Sales and Marketing activities.

Key responsibilities

• Generate qualified leads for BPO, call center and outsourcing services through direct outreach, referrals, networking and digital channels, and build and manage a strong sales pipeline.
• Lead and supervise the Sales team to meet business and revenue targets, coach members on prospecting, negotiation and closing, and support them in client meetings.
• Oversee the Marketing team, set its priorities, guide the creation of company profiles, digital content and campaigns, and ensure marketing leads are handed over to Sales.
• Manage the sales process from qualification through proposals, negotiation and closure, and identify upselling, cross-selling, renewal and account expansion opportunities.
• Identify new industries, sectors and geographic markets, monitor competitors and market trends, and build business networks and partnerships.
• Develop monthly, quarterly and annual Sales and Marketing plans, track leads, conversions and revenue, and prepare regular performance reports for management.

Required profile

• Bachelor's degree in Business Administration, Marketing, Management or a related field.
• 2-3 years of experience in Sales/Business Development, preferably in BPO, Call Center or Outsourcing.
• 1-2 years of experience leading or supervising a Sales/Marketing team preferred.
• Experience coordinating digital marketing, campaigns and lead-generation activities.

Required skills

• Lead generation, B2B sales, client acquisition and sales pipeline management.
• Negotiation and team leadership.
• Target-oriented, proactive, commercially aware, analytical and results-focused.