Chat Support Specialist (Nepali-speaking)
ADVIVA
Job description
About the role
Join our growing chat support team to assist users in both Nepali and English via online chat. This remote position focuses on handling inquiries, escalating complex cases, and keeping users informed.
Key responsibilities
- Answer user questions in Nepali and English through online chat.
- Escalate complex cases to the appropriate team following clear instructions.
- Monitor case status and provide users with updates.
- Request missing information from users to resolve issues.
Required profile
- Fluent Nepali (native or near‑native) and English at B1 level or higher.
- At least 3 months of written chat support experience (calls do not count).
- Full‑time availability, not combined with studies or another job.
- Own laptop or PC, headset with microphone, and stable internet connection.
- Telegram account.
- Experience with Jivo, Creatio, or other CRM systems is a plus.
Required skills
- Jivo
- Creatio
- CRM systems
What we offer
- Remote work
- Pay twice a month
- Paid training and onboarding support
- Growth opportunities within an international team
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Published 3 घण्टा अगाडि
Expires एक महिनामा
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