E-Commerce Customer Operations Specialist (Shopify)

About the role

We are looking for an E‑Commerce Customer Operations Specialist to be the voice of our brand, handling customer interactions from initial inquiry through after‑sales support. You will work with Shopify and our inventory system to ensure a smooth shopping experience for our customers.

Key responsibilities

• Serve as the primary point of contact for customer inquiries via online chat and phone, providing prompt and professional responses.
• Provide product availability information, promote sales, and give accurate delivery timelines.
• Process and track orders using the SingSeven inventory system, ensuring accuracy and timeliness.
• Handle after‑sales issues, including damaged goods claims, with empathy and problem‑solving skills.
• Collaborate with internal teams to resolve complex issues and improve service processes.

Required profile

• 3+ years of customer support experience in e‑commerce or retail.
• Professional English communication skills for international calls.
• Ability to work independently with minimal supervision and make quick decisions.
• Strong reliability and stability track record.
• Comfort operating in a remote setting with limited post‑onboarding training.

Required skills

• Experience with Shopify (preferred).
• Familiarity with inventory management systems (e.g., SingSeven).
• Tech‑savvy and quick to learn new software.

What we offer

• Permanent work‑from‑home arrangement.
• Immediate hiring.
• Health insurance coverage for eligible locations.