Customer Account Manager – Corporate Sales

About the role

Vianet is seeking a highly driven Customer Account Manager to join its Corporate Sales team in Jawalakhel, Lalitpur. The role blends dedicated relationship management with proactive revenue generation, focusing on enterprise clients in the B2B sector.

Key responsibilities

• Manage an assigned portfolio of corporate clients to ensure high satisfaction, long‑term relationships and maximum retention.
• Identify and execute upsell opportunities within existing accounts to increase average revenue per user (ARPU).
• Pitch premium business solutions such as DIA, IPLC, Corporate Lease Line, Protected Connectivity, SD‑WAN, Cyber Security and Managed Wi‑Fi.
• Prospect, pitch and acquire new corporate logos, building a robust pipeline and meeting monthly acquisition targets.
• Conduct regular business reviews with key IT decision‑makers to anticipate evolving technology requirements.
• Collaborate with internal support teams to guarantee seamless service delivery and swift technical resolution.
• Maintain accurate records of all sales activities, client interactions and pipeline progress.
• Monitor competitor pricing, market trends and enterprise connectivity demands to refine sales strategies.

Required profile

• Bachelor’s degree in Business Administration, Marketing, IT or a related field.
• 3–5 years of proven B2B sales or corporate account management experience.
• Strong background in ISP, telecommunications or enterprise technology is highly preferred.
• Track record of meeting and exceeding sales quotas for new acquisition and account growth.
• Excellent negotiation, presentation and professional communication skills.
• Highly self‑motivated and able to work independently in a fast‑paced, target‑oriented environment.

Required skills

• Enterprise connectivity solutions
• Networking infrastructure
• SD‑WAN
• Cyber Security
• Managed Wi‑Fi
• DIA, IPLC, Corporate Lease Line, Protected Connectivity