Front Desk Receptionist – Heritage Boutique Hotel

About the role

This full‑time, on‑site position is for a Front Desk Receptionist at Sulimha Durbar, a heritage boutique hotel and museum in Patan, Nepal. The role combines guest greeting, check‑in/out management, handling enquiries and supporting basic digital‑marketing activities while promoting the Newari cultural heritage.

Key responsibilities

• Warmly welcome guests, provide culturally informed introductions, manage check‑in and check‑out procedures, and address special requests or complaints.
• Handle reservations through booking platforms, email, phone and walk‑ins, verify details, monitor room availability and enforce cancellation policies.
• Maintain accurate guest records, prepare daily arrival/departure reports, process cash, POS and online payments, and coordinate with housekeeping for room readiness.
• Communicate the history and significance of the Newari heritage to guests and ensure preservation‑sensitive practices are followed.
• Respond promptly to email, social‑media and online booking inquiries, manage guest feedback and online reviews.
• Assist in capturing photos and short videos of rooms and heritage features and support content posting on Instagram, Facebook and TikTok.
• Liaise with housekeeping and maintenance to uphold lobby cleanliness and overall operational efficiency.
• Verify guest identification and passport details, maintain confidentiality and follow safety and emergency protocols.

Required profile

• Strong interpersonal skills with the ability to foster positive interactions with guests and team members.
• Currently pursuing a Bachelor’s degree in a related field.
• Experience in receptionist duties and customer service, including greeting visitors, managing inquiries and handling check‑in/out.
• Proficiency with office equipment (telephone, computer) and booking system software.
• Excellent verbal and written communication in English, attention to detail and problem‑solving abilities.
• Interest in working within a heritage‑focused environment; hospitality background preferred.

Required skills

• Booking system software operation
• POS transaction processing
• Computer and office equipment usage
• Basic digital‑marketing tasks (photo/video capture, social‑media posting)