Operations Assistant

About the role

We are seeking a proactive, organized Operations Assistant to support the day‑to‑day running of our travel and trekking business, working under and assisting the Operations Manager.

Key responsibilities

• Assist the Operations Manager with daily travel and trekking operations, coordinating with clients, guides, drivers, hotels, and other service providers.
• Prepare and confirm tour and trekking arrangements, including transportation, accommodation, guides, permits, and other travel services.
• Maintain accurate records of bookings, schedules, and operational documents, and follow up with suppliers and partners to ensure timely service delivery.
• Communicate trip schedules and necessary information to guides, drivers, and clients, and monitor ongoing trips to provide operational support.
• Handle client requests, changes, and operational issues during trips, and prepare basic reports, schedules, and operational documents.
• Assist in preparing tour and trekking quotations for prospective clients and follow up on inbound inquiries and leads.

Required profile

• Strong coordination skills.
• Attention to detail.
• Ability to manage multiple moving parts across trips and clients.