Reservation and Administration Assistant

About the role

We are looking for an organized, customer‑focused professional to join our team as a Reservation and Administration Assistant. In this full‑time position you will help create seamless travel experiences for our clients while supporting the day‑to‑day administrative operations of our hospitality business.

Key responsibilities

• Manage travel reservations including flights, hotels, tours, transportation, visas and travel insurance.
• Respond to client inquiries by phone, email and in person with prompt, professional service.
• Process bookings, confirmations, cancellations and itinerary changes accurately.
• Maintain client records, booking information and travel itineraries.
• Keep daily sales and transaction records up to date.
• Visit embassies, banks and other organisations for visa processing and company errands.
• Support office administration tasks such as filing, scheduling and document management.
• Prepare business correspondence, reports and other administrative documents.
• Coordinate meetings, travel arrangements and provide administrative support to the team.
• Resolve travel‑related issues and assist clients when unexpected situations arise.

Required profile

• Strong organizational skills and attention to detail.
• Excellent customer service orientation.
• Ability to handle multiple tasks and prioritize effectively.
• Professional communication skills in English.
• Willingness to travel for visa and errand duties.

Required skills