Sales Marketing Officer

About the role

We are looking for a dynamic Sales Marketing Officer to join our team at LABA, a leading IT training centre in Kathmandu. The role combines customer‑facing activities with internal coordination to promote our training programmes and ensure a high level of client satisfaction.

Key responsibilities

• Maintain a positive, empathetic and professional attitude toward customers and the company at all times.
• Respond promptly to customer inquiries and acknowledge and resolve complaints.
• Develop thorough knowledge of LABA’s training products to answer questions accurately.
• Record customer interactions, transactions, comments and complaints in the CRM system.
• Provide feedback on the efficiency of the customer‑service process.
• Coordinate with the team, prepare daily reports and submit them to senior management.

Required profile

• Open to candidates with no prior experience.
• Own a two‑wheeler for local travel.
• Ability to work effectively in a team environment.
• No formal degree required.

Required skills

• Proficiency in Microsoft Office applications.
• Basic understanding of Management Information Systems (MIS) and email correspondence.