Front Office Manager

About the role

The Front Office Manager will lead daily front office operations at Royal Tulip Chitwan, ensuring seamless guest experiences from arrival to departure. This full‑time, on‑site position reports directly to hotel management and works closely with all departments.

Key responsibilities

• Oversee reception, reservations, check‑in and check‑out processes, and lobby management.
• Supervise and mentor front office staff, handling scheduling, training and performance monitoring.
• Resolve guest concerns promptly, maintaining high satisfaction levels.
• Coordinate room assignments, monitor front office budgets, and prepare operational reports.
• Collaborate with other hotel departments to support smooth operations and drive revenue optimization.

Required profile

• Strong front office and office administration experience, including reception and reservations management.
• Proven background in customer service with a focus on professional, courteous guest support.
• Excellent communication skills in English; knowledge of local languages is a plus.
• Prior experience in hotel front office operations, preferably in a managerial role.
• Ability to lead, coach and motivate a diverse team, with solid organizational and time‑management abilities.